WTM BPO Customer Service practice
The client service industry is a repeatedly evolving one. There is an increased demand for customer support service channels and it becomes crucial for enterprises to handle client touch points across the complete lifecycle. The WTM BPO Customer Service practice understands the customers specific expectations and addresses them in a sustainable and comprehensive manner.
Challenge and opportunity:
Effective client service is a game-changer once it involves customer retention. Therefore, it is essential to have a strong customer support system in place.
- Mobile solutions are becoming a must-have
- Voice of the customer program are operationalizing insights
- Agile services are gaining more importance than multichannel services
- Customer service is moving from being a cost center to being a key differentiator
How WTM BPO delivers business value ?
The WTM BPO Customer Service practice supports clients across industries and provides services that are not traditionally offered by different outsourcers. We also deliver these services in various languages across worldwide delivery locations.
Our services include
- Quality management
- Workforce management
- Training management
- Customer service consulting
We deliver on our promised benefits by
- Focusing on different objectives profits vs. cost savings, business vs. operational metrics, reduced need for service vs. better service
- We Offering solutions that provide continuing, custom value
- Handling operations beyond service level agreements (SLAs)
- Building an intensive partnership with Customer
We also offer solution and delivery elements through proprietary channels such as new technology, processes, strong domain skills, and culture. We help clients effectively respond to new technological, social, and economic pressures / changes.
- Channel convergence
- One-many to many-many
- Proliferation of segmentation criteria
- Benefits beyond standard outsourcing