Telecommunication

Rethink telecom billing to support monetization of new services

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Support your line of business managers more efficiently by using a flexible, modular, and integrated platform built for the needs of today's telecom billing environment.
  • Accelerate time to market for new services and bundles with flexible pricing support
  • Reduce costs by consolidating rating systems, automating tasks, and minimizing invoice production
  • Offer tailored promotions and bundles based on real-time insights - boosting customer satisfaction

Telecommunications Billing

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Open up new revenue streams by monetizing service-based business opportunities including mobile applications, content sales, and cloud services with a flexible, integrated billing platform.
  • Support convergent charging manage pricing, rating, simulations, and account balances across mass volume transactions
  • Manage partner revenue and create unified invoices from disparate billing systems
  • Improve customer financial management from revenue to collections to dispute management for greater customer retention

Deliver the right product at the right place and time

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Keep pace with the way your customers use telecom services - no matter how much their preferences change and evolve. Tap into real-time customer insights and develop products and services that build loyalty.
  • Gain deep insight into your customer base and take action using that intelligence
  • Attract and retain customers by delivering products designed around their needs
  • Maximize the effectiveness of your channels to expand market reach
  • Deliver the right products to the right customers at the right time

Customer Analysis and Retention

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Gain deeper customer insight to provide targeted reduce churn, offerings, and increase subscriber revenue.
  • Improve customer retention and up-sell opportunities
  • Leverage your existing CRM, billing, and financial applications
  • See value quickly, thanks to fast implementation

Retail Store Management

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Deliver an in-store experience that delivers the products and excites customers and services they need - while reducing stock overhead.
  • Deliver innovative services based on customer needs and preferences
  • Deliver intelligent forecasts based on an understanding of customer demand
  • Identify high-risk transactions with real-time fraud watch and loss prevention analytics

Dealer Management

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Maximize the retenion and revenue and of your dealer channel - while controlling costs and gaining operational efficiencies.
  • Help dealers gain new subscribers and reduce order processing costs
  • Gain visibility into dealer operations - reducing stockouts and days sales outstanding (DSOs)
  • Increase dealer satisfaction by offering flexible commissions and helping to lower costs

Customer Service

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Maximize revenue and customer satisfaction with an integrated service process across all of your service interactions.
  • Deliver a consistently high level of service - resolving issues in the first contact
  • Offer the insight needed to up-sell and cross-sell products and services
  • Reduce part and product returns by proactively identifying and resolving critical product issues

In-Memory Computing for Telecom

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Turn insight into action faster than ever before with our in-memory computing softwares, and services.
  • Deliver real-time information throughout the organization - for better decisions
  • Quickly launch new offers and bundles based on advanced analysis of customer behavior and usage
  • Make real-time connections between network performance and customer experience

Maximize network assets - and seize opportunities

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Reduce your operating expenses by managing your network assets more effectively. With our network lifecycle management solution, you can link your financials with your logistics and maintenance - for a reliable, integrated view of your network operations.

Network Lifecycle Management

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Manage the lifecycle of building, designing, and commissioning network assets - so that your network is ready when you want to capitalize on opportunities.
  • Gain end-to-end visibility into capital projects and assets
  • Improve project oversight and collaboration
  • Meet your targets with structured budgeting, realistic estimates, and continual monitoring

Gain a competitive edge with HR telecommunications solutions

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Manage, train, and utilize talent more effectively than your competitors. With our telecommunications human resources solutions, you can build an innovative workforce - and can be able to deliver ever-higher levels of customer service.
  • Hire and train the best talent faster - then measure employee success
  • Gain insight to leverage your best people when and where you need them
  • Identify workforce trends early to predict demand and calculate ROI on telecom HR projects

Support your business units with effective telecom IT services

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Help your organization adapt quickly to sweeping change in the telecom industry. With our telecom IT solutions, you can empower decision makers with the information they need to make real-time business decisions and reducing your IT cost.
  • Tap into powerful analytics to deliver real-time information throughout your enterprise
  • Ensure data quality, harmonization, and compliance with robust enterprise information management
  • Integrate across disparate systems, processes, and both internal and external data sources
  • Comply with global standards while managing your enterprise IT costs

Increase productivity while reducing supplier and partner costs

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Reduce supply costs while managing the complexity of an increasingly global supplier network - by relying on our procurement software, and services.
  • Centralize your sourcing and spend management for greater visibility and cost savings
  • Manage risk - and improve supplier engagement - with more insight into supplier performance
  • Enhance productivity with best practices and shorter cycle times
  • Automate governance and compliance - enforcing contract terms, sustainability requirements, and more