Professional Services

Deliver client value - with the right people and processes

Reduce service delivery costs and sharpen your client focus with help from our professional services solutions.
  • Identify profitable clients and services
  • Manage your resource pool according to demand
  • Deliver scalable, repeatable, and efficient services
  • Gain visibility into your business processes
  • Optimize your entire talent supply chain
  • Support advanced billing models

Client and Opportunity Management

Support a full range of activities to generate new business from contact management to client and and help you retain existing clients and deal acquisition.
  • Gain insight into every sales opportunity including prospect risk and decision-maker data
  • Strengthen client relationships by building better account teams and making services easier to buy
  • Maintain detailed client history profiles to better manage critical relationships

Project Service Delivery

Support revenue generation by optimizing mission-critical service delivery activities like resource and project management.
  • Plan, execute, manage, and analyze your projects from beginning to end
  • Define and monitor key parameters like phases, milestones, tasks, and roles
  • Apply the right mix of resources to meet client demand and minimize impact when demand declines

Engagement Management

Empower your team to effectively execute key engagement activities like time, invoice, and expense management.
  • Support both fixed-price and time-and-materials billing
  • Invoice by milestone, time period, or predefined thresholds
  • Record time and expenses on the go
  • Negotiate the best fares and administer travel policies

Business and IT Service Management

Automate and accelerate customer IT requests and service orders from quotation to delivery, contract, and billing.
  • Improve service quality using ITIL best practices for service requests, incidents, problems, and changes
  • Manage contracts and service levels centrally to provide accurate, timely billing
  • Integrate IT service and asset management to streamline activities from planning to decommissioning

Professional Services Software for Small and Medium Enterprises

Benefit from an affordable, integrated professional services solution designed for rapid implementation, fast, and adaptability.
  • Enhance talent management and productivity
  • Improve self-service and financial accounting
  • Gain greater flexibility to innovate and deliver new services offerings
LiveZilla Live Chat Software