Professional Services

Deliver client value - with the right people and processes

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Reduce service delivery costs and sharpen your client focus with help from our professional services solutions.
  • Identify profitable clients and services
  • Manage your resource pool according to demand
  • Deliver scalable, repeatable, and efficient services
  • Gain visibility into your business processes
  • Optimize your entire talent supply chain
  • Support advanced billing models

Client and Opportunity Management

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Support a full range of activities to generate new business from contact management to client and and help you retain existing clients and deal acquisition.
  • Gain insight into every sales opportunity including prospect risk and decision-maker data
  • Strengthen client relationships by building better account teams and making services easier to buy
  • Maintain detailed client history profiles to better manage critical relationships

Project Service Delivery

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Support revenue generation by optimizing mission-critical service delivery activities like resource and project management.
  • Plan, execute, manage, and analyze your projects from beginning to end
  • Define and monitor key parameters like phases, milestones, tasks, and roles
  • Apply the right mix of resources to meet client demand and minimize impact when demand declines

Engagement Management

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Empower your team to effectively execute key engagement activities like time, invoice, and expense management.
  • Support both fixed-price and time-and-materials billing
  • Invoice by milestone, time period, or predefined thresholds
  • Record time and expenses on the go
  • Negotiate the best fares and administer travel policies

Business and IT Service Management

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Automate and accelerate customer IT requests and service orders from quotation to delivery, contract, and billing.
  • Improve service quality using ITIL best practices for service requests, incidents, problems, and changes
  • Manage contracts and service levels centrally to provide accurate, timely billing
  • Integrate IT service and asset management to streamline activities from planning to decommissioning

Professional Services Software for Small and Medium Enterprises

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Benefit from an affordable, integrated professional services solution designed for rapid implementation, fast, and adaptability.
  • Enhance talent management and productivity
  • Improve self-service and financial accounting
  • Gain greater flexibility to innovate and deliver new services offerings