Includes 24x7 monitoring of applications for availability / capacity / performance, batch monitoring / management. Application service desk includes incident management activities such as incident recording, initial investigation of issues; tracking and escalation management, and closure; user administration and service reporting.Production support
Involves a complete analysis of incident, incident resolution, and problem management activities such as trend analysis, root cause analysis, known error establishment, and creation of RFC and break-fixes (excluding code changes).Release and change support
Comprises setting up of different test environments, release / modification activities like release coordination, emergency releases, build and code deployment, organize release calendar, and configuration management.Middleware product support
Includes product administration activities such as monitoring, user administration, patch management, application deployment and configuration management for application infrastructure: Web servers / application servers, messaging infrastructure, content management, and DW / BI tools.Web Sphere High Availability Solution
WTM Web Sphere High Availability Solution addresses your requirements for high availability in middleware.